FAQ’s

We deliver all over Pakistan.

Packages are delivered between 09:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

We would make every effort to deliver your order within 2-5 business days (Delivery may vary between sale days).

Please note that TechRoid is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Yes, it is necessary to provide identification and signatures on delivery documents if you have ordered the product on prepayment. This used as a proof of delivery incase any financial institution asks for it.

In case of COD you are not required to provide identification, but you will be required to sign the delivery document

All TechRoid packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof incase customer receives damaged goods or incomplete items. Customer will not be eligible for Refund or Replacement incase video proof is not provided or video is made after the product has been taken out of parcel or unboxed.

No, without the video proof customer is not entitled for a refund. If you find that the product in the box is tampered or missing when you open the package, please contact TechRoid Customer Service within 24 hours of receiving the shipment.

Customers may claim refund if they receive damaged goods however, they must provide video proof of this.

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

Please contact our delivery partners or TechRoid customer service to get help on such issues.